Privacy Policy

Queens Clinic

Q Landmark International LTD trading as “Queens Clinic”, whose registered place of business is First Floor, 244 Edgware Road, London, Westminster, W2 1DS.

Queens Clinic is committed to respecting and protecting your privacy and takes the privacy of your information very seriously. We aim to meet current Internet best practice and adhere to UK data protection laws.

This notice tells you about how we process your personal data and how we use and may share it. We will only process your personal data in accordance with this Privacy Notice and any other information we may give you about how we process your personal data, which will comply with the current data protection legislation.

We do not share any of our patient’s or customers personal data with any 3rd party organisations other than for the purposes of processing the data for use in relation to the marketing and provision of Queens Clinic.

In this Notice the terms “personal data”, “Data Controller”, “Data Processor” each have a special meaning that is defined by the Data Protection Act 1998 and, from the date it comes into force in May 2018, the EU General Data Protection Regulation (2016/679).

Who We Are

Queens Clinic is a private Gynaecology & Fertility / IVF clinic. Our expertise are in the fields of gynaecology, obstetrics, infertility and sexual health.

Data Controller

Q Landmark International LTD trading as Queens Clinic, company registration number 08558182, are Data Controllers in relation to all personal data provided by you or by others on your behalf. The Data Protection Officer for Queens Clinic is Dr. Ahmed Ismail who can be contacted via doctor@queensclinic.co.uk or via +44 (0) 207 9355540.

Information We Collect About You

Details of the personal information we take during your visit as a patient, why we require it, how we use it, how we get consent, how you can withdraw consent, how you can ask for it to be corrected, and where you can complain if you feel we have not managed your personal data lawfully.

Due to the nature of our services, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use our services. By completing our online enquiry forms or simply by providing information to us via email or phone, you are giving consent for us to store and use this information to provide you with the best possible service.

Our services are designed to give you the information that you want to receive. These services include information about (but is not limited to) gynaecology, fertility/IVF, genital aesthetics, obstetrics and other related services, leaflets and information relating to appointments and your personal enquiries may also be provided.

We will also need personal information to help us identify you when you contact us. When we collect this information, we will only do so over a secure connection. We may combine this information with other information that we may hold about you if you are an existing patient or have made enquiries to us before.

Whilst we take precaution to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy of any information or material appearing on it. We have no responsibility for content provided by other organisations and are simply providing access to such content to you. We are under no obligation to verify the content of such information or to edit any such information provided by other organisations. We do not endorse, support, represent or guarantee the truthfulness or accuracy of any other organisations details and you acknowledge that any reliance on such information will be at your own risk.

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

We use this information to follow up with a user after correspondence.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our site, such as the operating system and the internet service providers utilized and other similar information.

Web browser cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

How We Use Collected Information

The site may collect and use users’ personal information for the following purposes:
– To improve customer service. Information you provide helps us respond to your customer service requests and support the needs of patients more efficiently.
– To send periodic emails. We may use the email address to respond to user enquiries, questions, and/or other requests.

How We Protect Your Information

To protect this information the site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

Sharing Your Personal Information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We have implemented the following:

We, along with third-party vendors such as Google use cookies (such as the Google Analytics cookies) to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page or by using the Google Analytics opt-out browser add-on.

Appointment Booking

This clinic uses a WordPress site and uses a software program plug in which is used to schedule and book in appointments. Should you wish to make an appointment, we request your name, email address, date of birth and mobile telephone number to confirm your appointment.

We may also send you appointment reminders or relevant treatment related information. Your contact details are stored within the software database, but we do NOT share or pass on your personal details to any 3rd party organisation. You are also free to opt out of emails received at any time.

Initial Consultation

We require your full name, address and date of birth so that we can identify your medical records correctly (as these are legal documents) and also to identify you correctly in any necessary correspondence with 3rd parties that you authorise. Should your name, address or any personal details change, it is important that you let us know so that we can ensure your records are updated.

We request your email address and telephone number(s) in order to contact you regarding your appointments, or with appointment reminders, or relating to your treatment at Queens Clinic. Should these details change, it is important that you let us know so that we can ensure your records are updated. We do NOT share or pass on these personal details to any 3rd party organisations.

You are not obliged to provide your email address or telephone contact details. And if, subsequently, you would like us to remove your email address and telephone number(s) from our database, let us know, and we shall do so within 5 working days. Please note that, without this information, we would be unable to contact you should we need to inform you of any changes to your appointment and should you fail to attend your appointment without informing us you would incur the full fee that would have been chargeable for that missed appointment.

We may also use your personal details to contact you (by post, email or text) with information or with requests for feedback. We would seek your consent prior to doing so, and you may subsequently withdraw your consent if you wish – simply let us know, and we shall stop doing so within 5 working days.

Your Medical Records

We are legally required to record essential clinical information that we take from you during your initial consultation and each subsequent appointment to enable us to make an accurate diagnosis of you and to formulate an appropriate treatment and management plan.

These records are held on paper and in electronic form, and you may request a copy at any time. We aim to provide you with a copy within 5 working days of your request, and will always comply with the statutory maximum of 30 days. There is a charge for a copy of these records. Your medical records, and any correspondence such as referral letters and reports based on their contents, are not shared with or passed on to any 3rd party organisation, with the exception of: Other healthcare professionals such as your GP or consultant or for investigations or laboratory requirements or for your insurance company or legal representatives in the case of a legal investigation. We would not do so without your consent.

We store copies of any medical notes in paper form in locked cabinets that only staff can access. The Statutory minimum storage times for medical records and associated correspondence are 8 years after the date of the last appointment or 25 years of age if under 18 at the time of the last treatment.

Other Service Providers operating from Queens Clinic

All other specialists or services running from Queens Clinic such as; Facial Aesthetics, Vaginal Rejuvenation, Vaginal Aesthetics, Skin-care related treatments such as anti-wrinkle treatments or Vitamin Infusions are responsible for their own medical records and management of patients’ personal information as per the General Data Protection Regulation.

Please refer to your specific clinician/ therapist or consultant for a privacy statement and for details of how they manage your information.

The Right To Amend Personal Details or Withdraw Consent

You are entitled to view, amend, or delete the personal information that we hold.

Email your request to our data protection officer Dr. Ahmed Ismail who can be contacted via doctor@queensclinic.co.uk or via +44 (0) 207 9355540.

Changes To This Privacy Policy

The Site has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Consent

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.